GWALIOR: Amarjeet Singh Rathore, 60, didn't think he'd see a day when he could walk into a sarkari office and get his work done without having to grease palms. "Tracking a patwari or getting a land records copy took several days and money," says the farmer from Simiria Taka village, Gwalior.
The Janmitra Samadhan Kendra (JSK) has changed that experience. "I just file an application and things get done," says Rathore, who was at the local JSK centre to apply for renewal of his BPL card. The JSK is the showpiece e-governance project of the Gwalior Administration . Started in September 2009 by then collector Akash Tripathi, the IT-driven initiative based on a biometric attendance system has today brought effective grassroots governance to 600 villages. For the aam aadmi, it offers single-window access to 74 public services, saving them the bother and expense of travelling to the district HQ. Delivery — whether it's a request for a hand pump or for a vet to attend to a sick cow — is time-bound.
By 2012-end, the 73 JSKs had got more than seven lakh applications and disposed of 95.5%. Several state and central schemes, such as NREGS, are being executed through this project. Recently, it's been linked to the Centre's e-panchayat scheme. The biometric system has compelled babus to be more regular. Bahadur Singh Gurjar, a Congress worker at Naugaon village, says sarkari buildings like schools and health centres have come to life. "Now you can see babus at work," says Rathore of Simiria Taka village.
District collector P Narhari — who carried forward his predecessor's task — says action against absenteeism has improved "on-field availability" of functionaries. Attendance and work delays, highlighted by the system, are reviewed weekly. Around 60 babus have been served notices on complaints from JSKs; 22 penalized and one sacked. About 400 have suffered salary cuts. This has made some unhappy. Randhawa Khatri, district president of MP Patwari Sangh, wants patwaris to be exempted from daily attendance. "It should be reduced to three days. It's difficult for them to move around with files," he says.
Applicants aren't complaining, though. Dinesh Jatav, 22, from Hastinapur village is physically challenged. His trips to the city 35km away for a disability certificate stopped after a JSK came up at the panchayat bhavan. "I got the certificate immediately. Then I went to collect a new tricycle," he says. Given the response, local netas of all hues want the project extended across the state. It's not a question of politics, says BSP MLA Madan Kushwah. "This project helps my people and I support it."
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